Introduction
MarketMemo (hereinafter referred to as “we,” “us,” or “our company”) is committed to delivering high-quality financial analytics, investment ideas, and educational content through our website https://markettmemo.com/. This Return and Refund Policy outlines the guidelines for requesting refunds or addressing issues related to our paid services, such as premium subscriptions or educational courses, if applicable.
Regarding Dissatisfaction with Services
If you are not satisfied with any paid digital services provided (e.g., premium newsletters, courses, or other content), please contact us within 7 days of purchase or service delivery. After reviewing the situation, we may offer one of the following remedies at our discretion:
- A full or partial refund.
- Access to alternative content or services to address specific concerns.
- A discount on future paid services.
Refund Restrictions
Refunds will not be issued in the following cases:
- Free services, including our free newsletter, as no payment is involved.
- Requests based on subjective preferences (e.g., dissatisfaction with the style or perspective of properly delivered content).
- Requests made more than 7 days after the purchase or delivery of the service.
- Unauthorized use or sharing of premium content, which violates our Terms of Service.
We accept payments via credit cards (Visa, Mastercard, American Express) and select digital payment methods. Refunds will be issued to the original payment method where possible. If the original method is unavailable, refunds will be issued via an alternative method (e.g., bank transfer) at our discretion.
Service-Specific Conditions
- Inspection Upon Delivery: Customers are encouraged to review digital content (e.g., premium newsletters or course materials) upon delivery and report any concerns within the 7-day refund period.
- Content Limitations: Certain limitations, such as the scope of financial analytics or market predictions, are subject to market volatility and external factors. These will be clearly communicated during the purchase process.
- Access Issues: Technical issues preventing access to paid content must be reported promptly, with details of the issue, to qualify for a refund or alternative remedy.
Cancellation Policy
- Subscriptions: For recurring paid subscriptions (e.g., premium newsletters), cancellations made at least 24 hours before the next billing cycle are eligible for a full refund of the upcoming payment. Cancellations after this period may not be refunded for the current billing cycle.
- One-Time Purchases: Cancellations for one-time purchases (e.g., courses) are eligible for a refund within 7 days of purchase, provided the content has not been fully accessed or downloaded.
- Non-Delivery: If a paid service is not delivered as promised, you are eligible for a full refund upon verification.
Refund Request Process
To request a refund or report an issue, please contact us by:
- Emailing us at info@markettmemo.com.
We will review your request and respond within 3 business days. Please provide details of the service, including the purchase date, service type, and specific concerns, to expedite the process.
Refund Processing Time
Approved refunds will be processed within 7 business days from the date of approval. Refunds will be issued to the original payment method or via an alternative method if necessary. No additional fees will be charged for processing refunds.
Contact Information
For inquiries regarding this Return and Refund Policy, please contact us at:
MarketMemo
Email: info@markettmemo.com